Studio Constance ships worldwide from our warehouse in Sweden. Below are the estimated delivery times and associated costs:
Sweden
Standard (PostNord): Delivered within 2-3 business days – Free of charge
Express (UPS): Delivered within 1-2 business days – 200 SEK
Express orders will be sent to your nearest UPS Access Point for pickup.
Orders are processed within 24 hours after confirmation on business days, excluding public holidays.
Once your order has been shipped, it cannot be canceled. Additionally, shipping fees are non-refundable if you decide to return your order. Deliveries to remote areas may take longer than the standard timeframe.
Returns & Exchanges
We accept returns within 10 days of delivery for both full-price and sale items. To qualify for a return, the item must be unused, in its original condition, and have all tags attached. Items that show signs of wear will not be accepted.
When returning your item, ensure it is securely packaged to prevent damage during transit. Each order includes a pre-paid return slip, which we recommend using for a hassle-free return. If you prefer another shipping provider, the return shipping cost will be your responsibility.
Refunds
Once we receive your returned item at our warehouse, we will process your refund within 30 business days to the original payment method. Please note that the initial shipping fee is non-refundable.
We do not accept returns or claims for Studio Constance items purchased from third-party retailers or second-hand platforms.
Exchanges
If you need a different size or color, we kindly ask that you place a new order and return the original item for a refund.
Damaged or Faulty Items
In the rare case that your order arrives damaged or defective, please contact our team at customer@studioconstance.com. Include your order number and clear photos of the issue, and we will assist you as soon as possible.